At Scarlett Journey, we take pride in the quality of our hiking gear, luggage, and tech accessories. Since we operate with Cash on Delivery (COD) payment, please review our returns and refund policy carefully before placing an order.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 7 days of delivery by emailing [email protected] with your order details and photos of the issue. We will review your claim and provide instructions for resolution.
Returns
Due to the nature of our products and Cash on Delivery policy, we do not accept returns for change of mind, incorrect purchase, or buyer’s remorse.
Refunds
Refunds will only be considered for damaged or incorrect items confirmed by our team. Once your claim is approved, we will process a refund or arrange for a replacement as per your preference.
Shipping Costs
Return shipping costs for damaged or incorrect items will be covered by Scarlett Journey. For any other returns (if applicable), shipping costs are the customer’s responsibility.
Exchanges
We may offer exchanges for damaged or incorrect items upon request. Please contact us within 7 days of delivery for assistance.
Contact Us
For any questions or to report an issue, please contact:
[email protected]