At Scarlett Journey, we process orders within 1-3 business days after they are placed. During peak seasons or holidays, processing times may be longer. You will receive a confirmation email once your order has been shipped.
Shipping Destinations
We offer worldwide shipping, delivering to most countries across the globe. Please ensure your shipping address is complete and accurate to avoid delays.
Shipping Methods and Delivery Times
Delivery times vary depending on your location:
- Domestic shipping: Typically 3-7 business days
- International shipping: Typically 7-21 business days
Please note that these are estimated delivery times and actual delivery may take longer due to customs clearance, holidays, or unforeseen delays.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the size/weight of your order.
Cash on Delivery (COD)
Payment for orders is only accepted via Cash on Delivery at the time of delivery. Please have the exact amount ready to ensure smooth delivery.
Customs and Import Taxes
International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Please check with your local customs office for details.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at [email protected] with your order details and photos if applicable. We will assist in resolving the issue promptly.
Contact Us
For questions regarding your shipment or this policy, please email us at:
[email protected]